Written by Hyatt Regency Chennai, has recently elevated Ms. Janet L. Thadou as the new Rooms Division Manager. With over 14 years of experience in guest relations and the hospitality industry, she is an expert with managing and coordinating complete rooms operations.
In her new role, Janet will work towards improving guest’s satisfaction by ensuring Room Division meets
brand standards, targeting customer needs, focusing on growing revenues, maximizing the financial
performance of the department and drive quality changes besides overlooking Front Office and
Housekeeping operations.
Janet had joined Hyatt Regency Chennai as an Executive Housekeeper in 2019 but has now taken over as
the Rooms Division Manager. In her previous tenure, she was associated with other luxury brands such
as, The Leela Palace, New Delhi and The Taj Mahal Hotel, New Delhi.
She aims to provide customised services to the guests by creating small little touch points. The sole idea
is to craft a difference between Hyatt Regency and the competition with the purpose that one happy
guest brings in ten more guests. Janet has already activated a few guest engagement activities like Guest
of the day, Long stayers cocktail, Personalised amenities, Celebrating milestone visits of guests in the
hotel, Celebrating personal achievements of guests to name a few. This will ensure guest loyalty, giving a
chance to tap new business.
About Hyatt Regency Chennai: Hyatt Regency Chennai is a Five star premium business hotel, located
conveniently in Anna Salai, the city’s central business district, enjoying proximity to Chennai’s key business
districts, Anna International Airport, IT corridor, The Chennai Trade Centre, and prime residential areas. This
325-room contemporary business hotel in Chennai (Madras) is popular for its extensive art work created by
some of India’s best-known contemporary artists. The restaurant Spice Haat serves all-day dining buffet, where
one can experience the traditional Indian gastronomy. Focaccia – the Italian restaurant, Stix – The Chinese
restaurant and 365 A.S., lounge bar are some of the other venues where visitors can unwind. About 20,000 sq feet space of the hotel is amounted to the banqueting space of the hotel.
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or
more of its affiliates