Written by The recently launched ‘The Westin Goa’ appointed Devidyuti Ghosh as their Director of Operations. Devidyuti, an industry specialist and a perfectionist by nature has 14 years of expertise in the hospitality sector and has translated strategic vision into quantifiable results at several hotels.
Devidyuti will be in charge of leading the hotel’s operations and ensuring that high standards of customer satisfaction are always met. She will also be leading operations for Food & Beverage, Culinary, Engineering. Front office, Housekeeping, Recreation, Spa & Health Club apart from this she will also be liaising with Revenue and Sales & Marketing to identify areas of incremental revenue and implementing strategies across operations. She will also work closely with the General Manager and facilitate key movements in the hotel, events, complaints, best practices, F&B sales, operational requirements and statutory / brand audits.
Devidyuti was a part of the Asia Pacific team responsible for integration of Legacy Starwood Hotel. Her prior stints with Marriott include Director of Rooms at The Westin Goa and Front Office Manager and Director of Rooms at JW Marriott Kolkata and JW Marriott Mumbai Juhu. She is a hospitality graduate Institute of Hotel Management, Kolkata and was a podium finisher for all academic years.
She has also received numerous awards over the years, including the “MD’s Club award from Taj Hotels, Resorts & Palaces for exceptional performance in 2012-2013,” “Tata Award for Business Excellence for 2013, “”Hotelier India’s award for best Director of Rooms in Luxury Hotels for 2019,” “Conde Nast Traveller Readers Travel Awards 2019 for Best Spa In An Indian Hotel,” to name a few.