Dr Madhu Chandhok, Founding Partner pip2020 – Women Leadership in Hospitality Series – Episode 9

A Graduate with Masters in Business Management with over 40 years of extensive experience in all phases of Hospitality Projects including Planning, Design and Construction, Project Management and Contract administration for a broad range of Hospitality Brands like Holiday Inn, Crown Plaza, Intercontinental and Hilton.

Being a part of Bharat Hotels (Currently, The Lalit Group), achieved milestones on Budget, Value Engineering, & Project Planning. As an owner’s representative for over 27 years, she managed Design Review, Development, and Sourcing & Procurement Process for over 12 Full Service & Luxury Hotels across India. • Led the Design Consultants and their teams and Contractors in providing strategies, for improvements on various Hospitality aspects such as Interior Design, fit out and FF&E Believes in executing Quality Projects and Guiding all players and having Quality Benchmarking approach. Her Mantra is that Planning Design Management & coordination is the key to success for any built environment.

Having a complete understanding of the Owners expectations, Brand Standards and Performance criteria brings in unique value to Hospitality Projects of all segments. She was a Part of Hilton Brand when it first arrived in India in 1995 and had the opportunity to be associated with Hilton Worldwide again in 2009 – 2013 in the capacity of Director Design & Projects and responsible for Design & FF&E for Luxury, Full and Focus Service Hospitality Projects in Indian Subcontinent. She has contributed towards the India Specific Prototypes for Hilton Brands Hampton and Hilton Garden Inn.

From 2013 as a Founding Partner at pip2020 she is involved in various conversions, New Build and Technical Survey and Audit Project support for the Hospitality Industry.

She is also a part of the Visiting Faculty for the (OCLD) Oberoi School of Learning and Development & ISH Indian School of Hospitality

She also wears many more hats:

State President of WICCI Hospitality & Tourism Council for Delhi NCR

Advisory board member of HPMF (Hospitality Procurement Managers Forum)

Hon Advisory Board member of PHA (Professional Housekeepers Association) • Committee member (Australia New Zealand India Business association)

She has been contributing towards skilling and mentoring students from Indian School of Hospitality & The Oberoi Centre of learning and development and IHM’s .

She has also worked closely with the local artisans from Bihar to develop their artforms Madhubani and create awareness both locally and internationally.

Has worked with the creative hand tufted carpets small manufacturers in Badohi and Mirzapur to hand hold in the quality assurance part and successfully completed some international projects. Helped them to develop their own website and market themselves.

Being part of the State President for WICCI Hospitality & Tourism Council for Delhi NCR she has been involved with supporting many Angio’s like Goonj and successfully contributed through Industry engagements.

She is also working towards women inclusion and engagement in the Hospitality Industry.

Mentoring and guiding the youth through their career path online & one on one is her passion and she is supporting them to discover their inner strengths and work towards achieving their goals. Setting a roadmap

Email: Madhu.chandhok@pip2020.com


Website: www.pip2020.com









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