The Sheraton Grand Bangalore Hotel at Brigade Gateway is pleased to announce the appointment of Sushma Khichar as its General Manager.
Sushma Khichar, assuming the role of General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, brings a wealth of expertise and leadership with over 18 years of professional experience in the service industry.
Throughout her illustrious career, Sushma has been a pivotal force in driving revenues, enhancing guest services, and optimizing overall support functions. Her association with Marriott International began in 2006, where she consistently showcased exemplary decision-making skills in senior management roles.
Possessing a Diploma in Travel & Tourism and a B.Sc. from the University of Rajasthan, Sushma initiated her career as a Front Office Assistant at The Oberoi, Mumbai. Over the years, she has accumulated extensive experience working with renowned hotels, including Aloft Bengaluru Cessna Business Park, Bengaluru Marriott Hotel Whitefield, JW Marriott Mussoorie, JW Marriott Chandigarh, Courtyard by Marriott Mumbai, and The Renaissance Mumbai Hotel & Convention Centre.
Before assuming her role as General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, Sushma served as the Cluster General Manager at Courtyard and Fairfield by Marriott Bengaluru Outer Ring Road.
Sushma Khichar’s leadership qualities, strong technical acumen, and commitment to delivering results and achieving objectives have earned her numerous accolades. Renowned for her clear thinking, flawless execution, and unyielding integrity, her expertise spans strategic business planning, P&L management, guest relationship building, pre-opening operations, and team building.
Throughout her career, Sushma Khichar has received prestigious awards, including the General Manager of the Year Award for Spirit to Serve our Guests APEC 2020 from Marriott International. Her demonstrated pre-opening expertise has contributed to the successful launches of various Marriott properties.
Expressing her thoughts on the appointment, Sushma Khichar stated, “Bengaluru has been my home for the last 6 years, and I’m eager to leverage my insights and experience in the local, hyper-local, and satellite markets. I appreciate the confidence vested in me and am excited about collaborating with the committed team to elevate the hotel’s standing and provide an outstanding stay for our esteemed guests. I am a firm believer in leading through demonstration, nurturing a cooperative workplace atmosphere, and consistently pursuing excellence. Collectively, we aim to establish fresh benchmarks in the realm of hospitality.”
