The LaLiT Suri Hospitality Group is delighted to announce the appointment of Ms. Harmeet Kaur as General Manager – Corporate Marketing & Customer Experience.
With nearly 28 years of extensive experience in customer engagement, marketing strategy, and business transformation across leading organizations, Ms. Kaur brings a wealth of expertise and strategic vision to her new role. She holds an MBA in Marketing and has completed a Management Development Program from the prestigious IIM Ahmedabad.
Ms. Kaur began her career with Direm (now Direxions), where she built a strong foundation in loyalty and CRM. She later spent seven years with OgilvyOne Worldwide, partnering with renowned brands such as ITC Hotels, British Airways, and Benetton, delivering comprehensive 360° marketing strategies across ATL, BTL, digital, CRM, and loyalty platforms.
For over 18 years, Ms. Kaur was associated with DishTV India Ltd., most recently serving as Head – Customer Engagement (Retention & Usage) for brands including DishTV, D2H, Zing, and Watcho. She managed subscriber communications for a customer base exceeding 15 million, led major transformation initiatives, and designed emotionally intelligent customer journeys that reinforced a culture of customer-first excellence.
A recognized thought leader in her domain, Ms. Kaur has received several national and international accolades and has served as a speaker and jury member at prominent industry forums.
Commenting on her appointment, Vivek Shukla, CEO, The LaLiT Suri Hospitality Group, said:
“We are delighted to welcome Ms. Harmeet Kaur to The LaLiT family. Her exceptional experience in customer-centric marketing and her deep understanding of brand transformation will play a pivotal role in strengthening The LaLiT Suri Hospitality Group’s connection with our guests and enhancing our brand experience.”
Ms. Kaur’s appointment reaffirms The LaLiT Group’s commitment to driving innovative marketing strategies, transformative communication, and unparalleled customer experiences across all touchpoints.
