Crowne Plaza Today Gurugram is pleased to announce the appointment of Dilwar Chauhan as the new Front Office Manager. With over 16 years of extensive experience in the hospitality industry, Dilwar brings a wealth of expertise and leadership, having worked with some of the country’s leading hotel brands, including Holiday Inn, The Suryaa New Delhi, and Country Inn & Suites by Carlson.
In his new role, Dilwar will be responsible for overseeing all aspects of the hotel’s front office operations. His focus will be on driving innovation, enhancing guest satisfaction, and creating memorable experiences that reflect the brand’s commitment to excellence.
“We are delighted to have Dilwar join our family. His extensive experience, dedication, and passion for hospitality will be invaluable as we continue to provide memorable experiences for our guests.”
— Gaurav Apte, Area General Manager
Dilwar’s journey in hospitality began at The Suryaa New Delhi, where he honed his skills in guest service, operations, and leadership. He later took on key managerial responsibilities at Country Inn & Suites by Carlson, Sahibabad, and subsequently rose through the ranks within the IHG Hotels & Resorts portfolio — serving as Assistant Front Office Manager and later Front Office Manager for over nine years across properties in the Delhi NCR region.
Throughout his career, Dilwar has been recognized for his operational acumen, ability to lead high-performing teams, and dedication to creating seamless guest experiences. His appointment marks another step forward in Crowne Plaza Today Gurugram’s ongoing mission to elevate guest engagement and service standards.
Please join the Crowne Plaza Today Gurugram team in extending a warm welcome to Dilwar Chauhan and wishing him every success in this exciting new chapter of his journey.
