Rotana, one of the leading hotel management companies in the Middle East, Africa, Eastern Europe, and Türkiye, has launched a region-wide digital transformation initiative designed to future-proof hotel operations, enhance guest experiences, and empower its workforce.
At the heart of this transformation is the implementation of Connected Safety Net (CSN), a next-generation mobile-enabled platform that digitizes and unifies multiple operational functions, including food safety, reception standards, maintenance, and audits. By replacing manual and paper-based processes with an integrated digital ecosystem, Rotana is redefining efficiency, compliance, and consistency across its growing portfolio.
Eddy Tannous, Chief Operating Officer of Rotana, commented:
“Our digital transformation reflects Rotana’s commitment to operational excellence and innovation. By streamlining workflows and enabling real-time reporting, we are making our operations smarter, faster, and more connected—ultimately creating stronger foundations for delivering exceptional guest service.”
Driving Efficiency, Safety, and Sustainability
The CSN platform delivers automated workflows, compliance tracking, and real-time visibility, allowing hotel teams to work with greater autonomy and accountability. In addition to elevating operational agility, the digitization reduces paper consumption, supporting Rotana’s broader sustainability and environmental responsibility goals.
Carole Gemayel, Corporate Director of Environment, Health & Safety at Rotana, added:
“This transformation empowers our teams across the region to operate with confidence, consistency, and clarity. By digitizing critical processes, we are ensuring compliance, enhancing safety, and giving our colleagues more time to focus on what matters most—our guests.”
Scalable Foundation for Growth
With more than 114 properties in operation and development, Rotana’s region-wide digital rollout establishes a scalable framework that supports the company’s ambitious expansion plans while reinforcing brand standards and guest-centric service delivery.
This initiative marks a significant milestone in Rotana’s journey toward building a more connected, efficient, and future-ready hospitality ecosystem.
