Privacy Policy - Hoteliers Web

Effective Date: 1st March 2024
Last Updated: 7th September 2025

Thank you for choosing Hoteliers Web. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, company details, billing information, and any information you provide when registering, subscribing, or contacting us.
Usage Data: IP address, browser type, device identifiers, operating system, referring URLs, access times, and interactions with our Services.
Cookies & Similar Technologies: We use cookies, pixels, and tracking technologies to improve functionality, personalize content, and analyze usage. You may manage preferences through our Cookie Consent Tool or your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide, maintain, and improve our Services.
To personalize your experience.
To respond to inquiries and provide customer support.
To send you service updates, newsletters, and promotional content (only with your consent, where required).
To comply with legal obligations.
To protect against fraud, unauthorized activity, and misuse of our Services.

3. Legal Basis for Processing (GDPR/UK GDPR/LGPD)

Where required by law, we process your personal data under one or more of the following legal bases:

Consent (e.g., newsletters, marketing, cookies).
Performance of a contract (to provide requested Services).
Legal obligation (to comply with applicable laws).
Legitimate interests (to operate, secure, and improve our Services, provided your rights are not overridden).

4. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required by law. When no longer needed, we securely delete or anonymize your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.

6. International Data Transfers

If we transfer your personal data outside your country of residence, we will ensure safeguards are in place, such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

European Union, UK & Brazil (GDPR/UK GDPR/LGPD):

Right to access, correct, or delete your personal data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority.

California (CCPA/CPRA):

Right to know what personal data we collect and how it is used.
Right to request deletion or correction of personal data.
Right to opt-out of sale or sharing of personal data.
Right to limit use of sensitive personal data.
Right to non-discrimination for exercising your rights.
(Note: We do not sell personal information. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link.)

India (DPDP Act 2023):

Right to access, correct, and erase your personal data.
Right to withdraw consent.
Right to grievance redressal through our Grievance Officer.

Singapore (PDPA):

Right to access and correct your personal data.
Right to withdraw consent at any time.

You can exercise these rights by contacting us (see Section 10).

8. Children’s Privacy

Our Services are not directed to children under 16 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe your child has provided personal information, please contact us immediately.

9. Third-Party Links & Services

Our Services may include links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

10. Contact Us / Data Protection Officer

For any questions, concerns, or to exercise your privacy rights, please contact:

Data Protection Officer / Grievance Officer
Email: info@hoteliersweb.com

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. If material changes are made, we will notify you as required by law.

12. Consent

By using our Services, you consent to this Privacy Policy and agree to its terms. Where consent is required by law, we will request it separately (e.g., marketing, cookies).