Amwaj Rotana Jumeirah Beach has announced the appointment of Zeinab Abbas as its new Director of Operations, reinforcing the hotel’s focus on guest satisfaction, operational efficiency, and continuous service enhancement.
With over 15 years of experience in the hospitality industry, Zeinab brings a deep understanding of guest service management and hotel operations, particularly within the Middle East. Prior to joining Amwaj Rotana, she served as Director of Rooms at Media Rotana Dubai, where she streamlined guest service procedures, improved operational performance, and implemented initiatives that enhanced the overall guest experience.
Throughout her career, Zeinab has demonstrated strong leadership in developing teams, improving employee engagement, and aligning departmental goals with organizational objectives. Her strategic approach to operations and emphasis on consistent service delivery have contributed to successful hotel improvement projects and increased guest satisfaction ratings.
After starting her career in front office management, Zeinab has held several executive roles, including Director of Rooms, Assistant Director of Front Office, and Director of Front Office. Her hands-on experience across various operational domains provides her with a comprehensive understanding of hotel management and how to balance business goals with guest expectations.
Zeinab commented on her new position and said she was excited to be a part of Amwaj Rotana’s leadership group.
“To accept this opportunity at such a prestigious property is an honor. In order to improve service standards, fortify operational excellence, and further establish the hotel’s stellar reputation for friendly hospitality, I’m excited to collaborate closely with the team,” she said.
Zeinab’s appointment reflects Amwaj Rotana Jumeirah Beach’s ongoing efforts to build a leadership team of seasoned professionals committed to operational quality and innovation. Her expertise will further support the hotel’s strategic initiatives to enhance guest experiences and drive performance across all departments.
